Fight, Flight, or Freeze — Releasing Organizational Trauma

A presentation at WTF Is SRE Conference 2021 in May 2021 in by Matt Stratton

Slide 1

Slide 1

Fight, Flight, or Freeze Releasing Organizational Trauma Matty Stratton @mattstratton linkedin.com/in/mattstratton WTF is SRE Conference 2021 Sponsored by Cisco

Slide 2

Slide 2

Content Warning: Discussion of trauma and posttraumatic stress @mattstratton

Slide 3

Slide 3

I am a trauma survivor I am not a mental health professional @mattstratton

Slide 4

Slide 4

Slide 5

Slide 5

Slide 6

Slide 6

Humans are not zebras @mattstratton

Slide 7

Slide 7

“Animals in the wild are not traumatized by routine threats to their lives, while humans, on the other hand, are readily overwhelmed and often subject to the traumatic symptoms of hyper arousal, shutdown and dysregulation.” – Dr. Peter Levine @mattstratton

Slide 8

Slide 8

Slide 9

Slide 9

Slide 10

Slide 10

Nuanced @mattstratton

Slide 11

Slide 11

• Trauma occurs when one’s solution (active response to threat) does not work • Trauma can result from real or perceived threats • Trauma is subjective and relative @mattstratton

Slide 12

Slide 12

How does this apply to an organization? @mattstratton

Slide 13

Slide 13

Slide 14

Slide 14

Hyperarousal fight or flight @mattstratton

Slide 15

Slide 15

Hypoarousal freeze @mattstratton

Slide 16

Slide 16

Inappropriate response @mattstratton

Slide 17

Slide 17

Slide 18

Slide 18

@mattstratton

Slide 19

Slide 19

Identify your organization’s window of tolerance @mattstratton

Slide 20

Slide 20

“Resilient organizations are not traumatized by routine threats to their mission or business. Non-resilient organizations are readily overwhelmed and often subject to the symptoms of overreaction, shutdown and lack of regulated effort.” – Matty Stratton (Not a doctor) @mattstratton

Slide 21

Slide 21

Regulate @mattstratton

Slide 22

Slide 22

Slide 23

Slide 23

Organizational somatic experiencing @mattstratton

Slide 24

Slide 24

“contributing factors” “root cause” @mattstratton

Slide 25

Slide 25

Game days @mattstratton

Slide 26

Slide 26

Slide 27

Slide 27

Planned failure injection @mattstratton

Slide 28

Slide 28

Slide 29

Slide 29

Process failure @mattstratton

Slide 30

Slide 30

Slide 31

Slide 31

Cognitive distortions @mattstratton

Slide 32

Slide 32

Polarized thinking @mattstratton

Slide 33

Slide 33

Overgeneralization @mattstratton

Slide 34

Slide 34

Fortune telling @mattstratton

Slide 35

Slide 35

Control fallacies @mattstratton

Slide 36

Slide 36

Self-care @mattstratton

Slide 37

Slide 37

Slide 38

Slide 38

Context switch @mattstratton

Slide 39

Slide 39

Allocate mental bandwidth @mattstratton

Slide 40

Slide 40

Treat yourself @mattstratton

Slide 41

Slide 41

“The weeks that I am on-call, I schedule wine with my girlfriends or plan to go out for my favorite dinner…this can be a really rough week, but I have something to look forward to” –Ana Medina, Gremlin @mattstratton

Slide 42

Slide 42

Stay healthy @mattstratton

Slide 43

Slide 43

Tips from the twittererverse @mattstratton

Slide 44

Slide 44

Slide 45

Slide 45

Slide 46

Slide 46

Slide 47

Slide 47

Slide 48

Slide 48

And if all else fails… @mattstratton

Slide 49

Slide 49

Slide 50

Slide 50

“Resilient strength is the opposite of helplessness.” –Dr. Peter Levine @mattstratton

Slide 51

Slide 51

https://speaking.mattstratton.com @mattstratton