Zero Trust Is For Networks Not Your Teams @mattstratton
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What’s the hardest thing about DevOps? @mattstratton
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@mattstratton DevOps was aBout BREAKING DOWN SILOS BUT WE MADE NEW ONES @mattstratton
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Hi, I’m Matty @mattstratton Punk Music Improv Dogs Aiven
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Resilience is a verb @mattstratton
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Resilience @mattstratton Rebound Robustness Graceful Extensibility Sustained Adaptability
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Rebound Returning to “normal” after a surprise or incident. Work done ahead of time. @mattstratton
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Robustness The ability to withstand and absorb well-modeled disturbances “Known knowns” @mattstratton
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Graceful Extensibility The ability to stretch with challenges to operational boundaries As opposed to brittleness. @mattstratton
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Sustained Adaptability Recognizing and managing adaptive capabilities over long timescales @mattstratton
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These are socio-technical systems @mattstratton
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BLUNT END / SHARP END Removed from experience Upstream decision makers BLUNT END @mattstratton People directly engaged in the work “Chop wood, carry water” SHARP END
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Sharp End Constantly building and destroying systems Strong signaling Improve systems based on strain Will do so naturally if given ownership @mattstratton
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Command and Control is a Fallacy @mattstratton
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Conway’s Law @mattstratton
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let’s flip conway’s law around @mattstratton
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@mattstratton Service Design as a metaphor for teams @mattstratton
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@mattstratton
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“Our analysis found that this culture of psychological safety is predictive of software delivery performance, organizational performance, and productivity” - @mattstratton Accelerate State of DevOps Report
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@mattstratton What is PSYCHOLOGICAL SAFETY? @mattstratton
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“[Psychological safety is] a sense of confidence that the team will not embarrass, reject, or punish someone for speaking up.” –Amy EdmondsonProfessor, Harvard Business School @mattstratton
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@mattstratton Adapted from How Psychological Safety Affects Team Performance
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Low psychological safety… ➔ ➔ ➔ ➔ Lack of diversity of thought Unequipped to prevent failure Knowledge silos Indifference and disengagement @mattstratton
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@mattstratton We need to have trust WITHIN TEAMS AND ALSO OF TEAMS @mattstratton
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Trust within teams @mattstratton
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@mattstratton
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approach conflict as a collaborator not as an adversary @mattstratton
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speak human to human “just like me” @mattstratton
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replace blame with curiosity you don’t have all the facts @mattstratton
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model vulnerability create emotional bonds @mattstratton
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Trust of teams @mattstratton
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The Open Organization CONVENTIONAL ORGANIZATION OPEN ORGANIZATION “TOP DOWN” “BOTTOM UP” COMMAND AND CONTROL WHAT TITLE AND RANK HOW HIERARCHY PROMOTION AND PAY WHY @mattstratton SETTING DIRECTION CENTRAL PLANNING MOTIVATING AND INSPIRING GETTING THINGS DONE WHAT CATALYZING INCLUSIVE DECISION-MAKING MERITOCRACY PURPOSE AND PASSION LET THE SPARKS FLY HOW ENGAGEMENT WHY
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Siloed for Protection Engineering @mattstratton Operations Prod Mgmt
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The Open Organization Bottom-up, Collaborative, Continuous Innovation, Agile @mattstratton
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Who do you think was better at improv? Robin Williams @mattstratton Chris Farley
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@mattstratton
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Be Chris Farley. Not Michael Scott @mattstratton
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“Improv is like driving while only looking in the rear view mirror”
- T. J. Jagodowski @mattstratton
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@mattstratton Bring a brick Not a cathedral @mattstratton
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Improv for DevOps ➔ ➔ ➔ ➔ Trust in your partner There are no mistakes The team is greater than all of us The fun lies on the other side of “yes” @mattstratton
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Players in a scene are the Sharp end @mattstratton
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“If we treat each other as if we are all geniuses, poets, and artists, we have a better chance of becoming that on stage” – Del Close @mattstratton
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…what not to do @mattstratton
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@mattstratton
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Four things to do right now ➔ Establish rules of engagement ➔ Create space for open communication ➔ Measure consistently for long-term improvement ➔ Provide guardrails (buoys not boundaries) @mattstratton
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Thank You! Twitter - @mattstratton Mastodon - @mattstratton@hachyderm.io GitHub - mattstratton Slides - speaking.mattstratton.com LinkedIn - linkedin.com/in/mattstratton @mattstratton
