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The Lifecycle Of A Service

DevOpsDays New York City 2020 · · New York, NY, USA

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Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services.

When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service are more than just software engineers—they can include program managers, product owners, sustainability/SRE/ops, and business stakeholders, just to name a few.

Topics covered in this talk include:

  • Defining what a service means to you and your organization
  • Roles in service ownership
  • What are you observing about your service?
  • How you want a team to respond to a service
  • Managing the service in production
  • Tuning your service
  • Understanding business impact

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