Zero Trust is for Networks, Not Your Teams

Zero Trust Is For Networks Not Your Teams @mattstratton

What’s the hardest thing about DevOps? @mattstratton

@mattstratton DevOps was aBout BREAKING DOWN SILOS BUT WE MADE NEW ONES @mattstratton

Hi, I’m Matty @mattstratton Punk Music Improv Dogs Aiven

Resilience is a verb @mattstratton

Resilience @mattstratton Rebound Robustness Graceful Extensibility Sustained Adaptability

Rebound Returning to “normal” after a surprise or incident. Work done ahead of time. @mattstratton

Robustness The ability to withstand and absorb well-modeled disturbances “Known knowns” @mattstratton

Graceful Extensibility The ability to stretch with challenges to operational boundaries As opposed to brittleness. @mattstratton

Sustained Adaptability Recognizing and managing adaptive capabilities over long timescales @mattstratton

These are socio-technical systems @mattstratton

BLUNT END / SHARP END Removed from experience Upstream decision makers BLUNT END @mattstratton People directly engaged in the work “Chop wood, carry water” SHARP END

Sharp End Constantly building and destroying systems Strong signaling Improve systems based on strain Will do so naturally if given ownership @mattstratton

Command and Control is a Fallacy @mattstratton

Conway’s Law @mattstratton

let’s flip conway’s law around @mattstratton

@mattstratton Service Design as a metaphor for teams @mattstratton

@mattstratton

“Our analysis found that this culture of psychological safety is predictive of software delivery performance, organizational performance, and productivity” - @mattstratton Accelerate State of DevOps Report

@mattstratton What is PSYCHOLOGICAL SAFETY? @mattstratton

“[Psychological safety is] a sense of confidence that the team will not embarrass, reject, or punish someone for speaking up.” –Amy EdmondsonProfessor, Harvard Business School @mattstratton

@mattstratton Adapted from How Psychological Safety Affects Team Performance

Low psychological safety… ➔ ➔ ➔ ➔ Lack of diversity of EXPERIENCE Unequipped to prevent failure Knowledge silos Indifference and disengagement @mattstratton

@mattstratton We need to have trust WITHIN TEAMS AND ALSO OF TEAMS @mattstratton

Trust within teams @mattstratton

@mattstratton

approach conflict as a collaborator not as an adversary @mattstratton

speak human to human “just like me” @mattstratton

replace blame with curiosity you don’t have all the facts @mattstratton

model vulnerability create emotional bonds @mattstratton

Trust of teams @mattstratton

The Open Organization CONVENTIONAL ORGANIZATION OPEN ORGANIZATION “TOP DOWN” “BOTTOM UP” COMMAND AND CONTROL WHAT TITLE AND RANK HOW HIERARCHY PROMOTION AND PAY WHY @mattstratton SETTING DIRECTION CENTRAL PLANNING MOTIVATING AND INSPIRING GETTING THINGS DONE WHAT CATALYZING INCLUSIVE DECISION-MAKING MERITOCRACY PURPOSE AND PASSION LET THE SPARKS FLY HOW ENGAGEMENT WHY

Siloed for Protection Engineering @mattstratton Operations Prod Mgmt

The Open Organization Bottom-up, Collaborative, Continuous Innovation, Agile @mattstratton

@mattstratton

Be Chris Farley. Not Michael Scott @mattstratton

“Improv is like driving while only looking in the rear view mirror”

• T. J. Jagodowski @mattstratton

@mattstratton Bring a brick Not a cathedral @mattstratton

Improv for DevOps ➔ ➔ ➔ ➔ Trust in your partner There are no mistakes The team is greater than all of us The fun lies on the other side of “yes” @mattstratton

Players in a scene are the Sharp end @mattstratton

“If we treat each other as if we are all geniuses, poets, and artists, we have a better chance of becoming that on stage” – Del Close @mattstratton

Four things to do right now ➔ Establish rules of engagement ➔ Create space for open communication ➔ Measure consistently for long-term improvement ➔ Provide guardrails (buoys not boundaries) @mattstratton

Thank You! Twitter - @mattstratton Mastodon - @mattstratton@hachyderm.io BLUESKY - @matty.wtf GitHub - mattstratton Slides - speaking.mattstratton.com LinkedIn - linkedin.com/in/mattstratton @mattstratton