Matt’s upcoming schedule

Matt Stratton is presenting at these upcoming events.

London, UK

Conf42: Chaos Engineering 2020

The Psychology of Chaos Engineering

Chaos Engineering, failure injection, and similar practices have verified benefits to the resilience of systems and infrastructure. But can they provide similar resilience to teams and people? What are the effects and impacts on the humans involved in the systems? This talk will delve into both positive and negative outcomes to all the groups of people involved - including users, engineers, product, and business owners.

Using case studies from organizations where chaos engineering has been implemented, we will explore the changes in attitude that these practices create. This talk will include a brief overview of chaos engineering practices for unfamiliar members of the audience, but the main focus will be on human elements. I will discuss successful implementations, as well as challenges faced in teams where chaos was a “success” from a technical perspective, but contained negative impact for the people involved.

After seeing this talk, attendees will have a better understanding of the human factors involved in chaos engineering, good practices to care for the people and teams working with chaos, and be even more excited about this practice.

23 January 2020

New York, NY, USA

DevOpsDays New York City 2020

The Lifecycle Of A Service

Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services.

When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service are more than just software engineers—they can include program managers, product owners, sustainability/SRE/ops, and business stakeholders, just to name a few.

In this talk, we will follow the story of a service at the fictional FakeCorp, from when it was a tiny idea, to when it makes a billion dollars, and finally, to when we have to retire it for something better.

Topics covered in this talk include:

  • Defining what a service means to you and your organization
  • Roles in service ownership
  • What are you observing about your service?
  • How you want a team to respond to a service
  • Managing the service in production
  • Tuning your service
  • Understanding business impact

03 March 2020

Santa Clara, CA, USA

SREcon20 Americas West 2020

Blameless Postmortems: How to Actually Do Them

So you’ve had an incident. Restoring service is just the first step; your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some best practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.

In this workshop, attendees will:

  • Get an overview of blameless postmortems
  • Learn techniques for effective information sharing
  • Learn how to run a postmortem meeting effectively
  • Understand the difference between “blame” and “accountability”
  • Step through a real-world postmortem that occurred at a major SaaS organization

24 March 2020