Matt’s upcoming schedule

Matt Stratton is presenting at these upcoming events.

New York, NY, USA

DevOpsDays New York City 2020

The Lifecycle Of A Service

Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services.

When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service are more than just software engineers—they can include program managers, product owners, sustainability/SRE/ops, and business stakeholders, just to name a few.

In this talk, we will follow the story of a service at the fictional FakeCorp, from when it was a tiny idea, to when it makes a billion dollars, and finally, to when we have to retire it for something better.

Topics covered in this talk include:

  • Defining what a service means to you and your organization
  • Roles in service ownership
  • What are you observing about your service?
  • How you want a team to respond to a service
  • Managing the service in production
  • Tuning your service
  • Understanding business impact

03 March 2020

Santa Clara, CA, USA

SREcon20 Americas West 2020

Blameless Postmortems: How to Actually Do Them

So you’ve had an incident. Restoring service is just the first step; your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some best practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.

In this workshop, attendees will:

  • Get an overview of blameless postmortems
  • Learn techniques for effective information sharing
  • Learn how to run a postmortem meeting effectively
  • Understand the difference between “blame” and “accountability”
  • Step through a real-world postmortem that occurred at a major SaaS organization

24 March 2020