DevOpsDays New York City 2020
Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services.
When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service are more than just software engineers—they can include program managers, product owners, sustainability/SRE/ops, and business stakeholders, just to name a few.
In this talk, we will follow the story of a service at the fictional FakeCorp, from when it was a tiny idea, to when it makes a billion dollars, and finally, to when we have to retire it for something better.
Topics covered in this talk include:
- Defining what a service means to you and your organization
- Roles in service ownership
- What are you observing about your service?
- How you want a team to respond to a service
- Managing the service in production
- Tuning your service
- Understanding business impact
03 March 2020