The Lifecycle Of A Service

A presentation at DevOpsDays New York City 2020 in in New York, NY, USA by Matt Stratton

Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services.

When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service are more than just software engineers—they can include program managers, product owners, sustainability/SRE/ops, and business stakeholders, just to name a few.

Topics covered in this talk include:

  • Defining what a service means to you and your organization
  • Roles in service ownership
  • What are you observing about your service?
  • How you want a team to respond to a service
  • Managing the service in production
  • Tuning your service
  • Understanding business impact



The following resources were mentioned during the presentation or are useful additional information.