Major outages, incident calls, war rooms, whatever you want to label them, can be stressful and frustrating experiences. In this talk, I will use the lessons of the book “The Four Agreements” by don Miguel Ruiz, to illustrate an easy-to-remember modality for effective and humane incident response.
Don Miguel Ruiz’s book, The Four Agreements, presents a code of personal conduct based on ancient Toltec wisdom to help remove self-limiting structures and beliefs.
Each of the Four Agreements can help us understand a more mature, effective, and humane approach to incident response in our organizations. In this talk, I will address how the Agreements can be expressed as a modality for Incident Response. Using the Agreements, it is easier to understand modern approaches to resolving incidents as effectively as possible, and even help reduce burnout as well!