What Got You Here Won’t Get You There
A presentation at Seattle DevOps Meetup by Matt Stratton
what got you here won’t get you there Matt Stratton Transformation Specialist, Red Hat Seattle DevOps Meetup
who am i? @mattstratton
why are we here? @mattstratton
Why are we here Kubernetes Containers CI/CD AI/ML Cloud Native Microservices Cloud Big Data Serverless @mattstratton
Why are we here @mattstratton
Why are we here @mattstratton
Why are we here @mattstratton
Why are we here United States Postal Service Strategic Goals Goal 1. Deliver world-class services and customer experiences. Goal 2. Equip, connect, engage, and empower employees to serve our customers. Goal 3. Innovate faster to deliver value. Goal 4. Invest in future platforms. Goal 5. Pursue legislative and regulatory changes necessary to achieve financial sustainability @mattstratton
Why are we here Mission Statement: To be the best financial services company in the world. Vision Statement: Aspire to be the best; execute superbly; build a great team and a winning culture @mattstratton
Why are we here We promise our customers stellar service, our suppliers a valuable partner, our investors the prospects of sustained profitable growth, and our employees the allure of huge impact @mattstratton
Why are we here None of these things mentioned containers or Kubernetes @mattstratton
Why are we here Technology is an enabler, not the mission @mattstratton
the only constant is change @mattstratton
The Rise of Cloud “…cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.” - @mattstratton NIST Cloud Computing Definition
The Rise of Cloud “…cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.” - @mattstratton NIST Cloud Computing Definition
The Rise of Cloud “…cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.” - @mattstratton NIST Cloud Computing Definition
Jevon’s Paradox As a resource becomes more efficient (easier) to consume, consumption of the resource rises. @mattstratton
The Rise of Cloud Consumption of compute is at an unprecedented level. @mattstratton
Cloud has overwhelmed IT. @mattstratton
the “why” of devops @mattstratton
Containers, Containers, Containers @mattstratton
The Rise of Global Trade @mattstratton
Containers dramatically changed global trade. @mattstratton
Containers dramatically changed throughput of ports. @mattstratton
Containers disrupted the entire supply chain. @mattstratton
Containers disrupted the entire supply chain. @mattstratton
Containers disrupted the entire supply chain. @mattstratton
Containers disrupted the entire supply chain. @mattstratton
Containers disrupted the entire trade supply chain. ● Retool: ○ New trailers ○ New train cars ○ New cranes/lifts for ports ○ New design for ports ● Retrain: ○ Port workers move from manual labor to skilled labor ● Rethink: ○ Business models/pricing/costs change ○ Processes for cargo handling change @mattstratton
Cloud (and containers) have disrupted IT. ● Retool ○ ○ ○ ○ On-demand infrastructure Continuous Delivery Automation Measure everything ● Retrain ○ Develop skills for new technology & ways of working ● Rethink ○ ○ ○ ○ ○ @mattstratton Delivery processes Site Reliability Culture Blamelessness/Learning From Incidents Iterative development
What is DevOps? DevOps is the union of people, process, and products to enable continuous delivery of value to our end users Principal Cloud Advocate, Microsoft @mattstratton
What is DevOps? Optimizing the human experience and performance of operating software with software and humans Vice President, Global Transformation Office, Red Hat @mattstratton
Defining DevOps: CALMS Culture Automation Lean Measurement Sharing @mattstratton
Defining DevOps: Culture People over process Focus on learning Psychological safety Ideas from anyone @mattstratton
Defining DevOps: Automation Automation of your entire software delivery lifecycle through: Infrastructure as Code Continuous Integration Continuous Delivery @mattstratton
Defining DevOps: Lean Leverage Operations Management principles Toyota Production System Focuses on removing waste from processes @mattstratton
Defining DevOps: Measurement Measure: Performance Metrics Process Metrics People Metrics @mattstratton
Defining DevOps: Sharing Adopting the principles of “Open”: Intra-organization Inter-organization Sharing best practices and learnings to improve the overall industry. @mattstratton
The old way is not sustainable. @mattstratton
The old way is not sustainable. @mattstratton
what got you here won’t get you there @mattstratton
IT must evolve their supply chain @mattstratton
How to Evolve the IT Supply Chain Culture & Lean @mattstratton
Startups aren’t the only disruptor @mattstratton
COVID-19 made plans go out the window @mattstratton
Resilience is a verb @mattstratton
Resilience Rebound Robustness Graceful Extensibility Sustained Adaptability @mattstratton
Rebound Returning to “normal” after a surprise or incident. Work done ahead of time. @mattstratton
Robustness The ability to withstand and absorb well-modeled disturbances “Known knowns” @mattstratton
Graceful Extensibility The ability to stretch with challenges to operational boundaries As opposed to brittleness. @mattstratton
Sustained Adaptability @mattstratton Recognizing and managing adaptive capabilities over long timescales
Why Culture? Tools influence the culture …and culture influences the tools @mattstratton
these are socio-technical systems @mattstratton
Why Culture? Fundamental to how teams operate and interact in a DevOps world. Allows team members and teams to define “how” they want to work and interact with one another. Creates “easy” wins that can show success to build on. Establishes and reinforces the other principles of CALMS @mattstratton
Siloed for Protection The result of throwing over the fence Conway’s Law as a downstream effect Engineering @mattstratton Operations Prod Mgmt
The Open Organization Bottom-up, Collaborative, Continuous Innovation, Agile @mattstratton
Blunt / Sharp End Blunt End Removed from experience Sharp End People directly engaged in the work Upstream decision makers “Chop wood, carry water” @mattstratton
Sharp End Constantly building and destroying systems Strong signaling Improve systems based on strain Will do so naturally if given ownership @mattstratton
Why Lean? ● Provides hyper focus for teams on what problems to solve and how ● Findings of exercises heavily influence other areas of CALMS: ○ What should we Automate? ○ How are we going to measure metrics and process improvements? ○ How do we share best practices, success, experiences? ● Influences other ways to work such as Agile Software Development, Infrastructure as Code, etc @mattstratton
Value Stream Mapping: Current State Map @mattstratton
Value Stream Mapping: Future State Map @mattstratton
Value Stream Mapping: Improvement Plan @mattstratton
the five elements of transformation @mattstratton
Five Elements The approach expands the transformation conversation from Agile Processes and Software Development to include, Leadership, Product, Architecture, and Operations. @mattstratton Expanding the Cloud Native Transformation These establish a holistic system to address the concerns and needs of enterprises, moving away from a mindset of mere efficiency towards organizations that leverage technological advantage.
Cloud Native Transformation towards a Digital Future Expanding The Transformation Conversation Leadership Product Development Architecture Operations Leadership, enabling peer level conversations and creating a balanced system of increasing strategic optionality. Working with teams to create strategies for creating and capturing differentiated value by moving from a project-centric to a product-centric mentality High quality execution of strategies using aligned tactics, practices, and tools such as agile methodologies and software factories. Creating enterprise wide patterns and frameworks, to accelerate product development and ensure long term quality. Operational Excellence, @mattstratton establishing a foundation of resilience from merely reliable components.
Tactical Development Operations Adaptive Capacity Change Leadership Strategic Product @mattstratton Architecture
Product Customer/End User Modern Application Development Leadership Architecture Development @mattstratton Modern Application Deployment Operations
Summary Remember the mission Remember the holistic nature of DevOps. Avoid overemphasis on one area Start with Culture & Lean, the rest will fall out of those two principles Understand the supply chain & Five Elements to achieve scale @mattstratton
Thank You Twitter - @mattstratton GitHub - mattstratton Slides - speaking.mattstratton.com LinkedIn - linkedin.com/in/mattstratton Podcast - ArrestedDevOps.com DevOps Party Games - devopspartygames.com @mattstratton
Startups aren’t the only disruptors that your organization faces. Constantly changing environments and unexpected events such as COVID-19 make it clear that every organization needs to be resilient so they can deliver software faster while providing even more value to customers. In order to express the resilience of the socio-technical system that is your organization, you need to look beyond software development practices alone.
In this talk, we will investigate how global economies have been disrupted in the past, and draw a parallel to the same disruption that containers and cloud now present to modern technology organizations. We will look at the ways that we need to retrain, retool, and rethink to grow stronger and be more effective, and investigate the five elements needed for a true transformation.
Resources
The following resources were mentioned during the presentation or are useful additional information.
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5 elements of successful digital transformation
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Avoiding digital transformation failures in government
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Resilience is a Verb
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DevOps Party Games
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Matt Stratton on LinkedIn
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Matt Stratton on Twitter
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Arrested DevOps Podcast
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Value Stream Mapping
Great overview of Value Stream Mapping by Steve Pereira
