Blameless Postmortems: How to Actually Do Them

A presentation at DevOpsDays Portland 2019 in in Portland, OR, USA by Matt Stratton

So you’ve had an incident. Restoring service is just the first step; your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some best practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.

In this workshop, attendees will:

  • Get an overview of blameless postmortems
  • Learn techniques for effective information sharing
  • Learn how to run a postmortem meeting effectively
  • Understand the difference between “blame” and “accountability”
  • Step through a real-world postmortem that occurred at a major SaaS organization